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Terms of contract at Lapland Resorts AB.
Lapland Resorts AB's general terms and conditions for renting cottages, hotel rooms, etc.
Booking
Bookings can be made via online booking, email or telephone. For all bookings made by phone or email, the client will be charged a booking fee of SEK 350.
The reservation is valid for both Lapland Resorts AB and the customer, as soon as Lapland Resorts AB has received the payment and the customer has not canceled his reservation within 10 days of the order date. Once the booking has been paid for, the customer has accepted the applicable payment and cancellation conditions. It is the client's responsibility to check the confirmation and to ensure that the arrival and departure dates are correct.
Payment
When booking via online booking, this means that the full amount will be charged to the customer's payment card at the time of purchase. When booking by e-mail or telephone, a payment link is sent to the customer's e-mail. Via the payment link, the customer pays 100 % of the booking sum with their payment card. The payment must be made no later than 10 days after the booking date, if payment is not made within this time, the stay will be canceled.
For reservations made less than 10 days before the date of arrival, free cancellation is not applicable and payment must be made immediately.
If you have a gift voucher that you would like to use, please contact the booking department.
Cancellation
In case of cancellation made earlier than twenty-nine (29) days before the agreed date of arrival, 80% of the booking sum will be refunded. Cancellations made later than twenty-nine (29) days before the agreed arrival date will be refunded 10% of the booking amount. In case of cancellation on the day of arrival or noshow, no refund will be made. Any fee paid for cancellation insurance is non-refundable.
Cancellation can be made in writing or verbally. Verbal cancellation is only valid after the customer has received a written confirmation from Lapland Resorts AB. Written cancellation shall be deemed to have taken place at the time when the cancellation is received by Lapland Resorts AB.
Cancellation cover in case of illness etc
At the time of booking, the customer has the right to take out cancellation insurance of SEK 500 per booking. The cancellation insurance fee is not refundable in the event of cancellation. With the exception of a handling fee of 20% of the total amount and the fee for the cancellation insurance, the cancellation insurance means that the customer is protected against cancellation costs due to the following circumstances, which must not have been known at the time of booking;
a) Death, illness or accident of a serious nature affecting the customer, the customer's spouse, cohabitant, family or fellow traveler.
(b) conscription to the armed forces or civil defense;
Cancellation can be made in writing or verbally. Verbal cancellation is only valid after the customer has received a written confirmation from Lapland Resorts AB. Written cancellation shall be deemed to have taken place at the time when the cancellation is received by Lapland Resorts AB. The customer must, in order to be able to invoke the cancellation insurance's refund rules, be able to prove prevention with a certificate from e.g. doctor, authority or insurance company. The certificate must be sent to Lapland Resorts AB as soon as possible, preferably within one week from the cancellation date. In the event of an interrupted stay, Lapland Resorts AB will refund the payment made for the remaining full days provided that the interruption is due to circumstances attributable to points a) or b) above.
Amendments
The customer has the right to make changes to their booking after Lapland Resorts AB's approval. In case of changes, Lapland Resorts AB will charge a change fee of two hundred (200) SEK per change. Lapland Resorts AB has the right to move the customer to another equivalent cottage / room / apartment due to events beyond Lapland Resorts AB's control. If possible, Lapland Resorts AB shall notify the customer of such changes prior to access and otherwise as soon as possible. The client is not entitled to fully or partially fail to pay agreed fees due to changes under this provision.
Client's rights
The customer may withdraw from the agreement if Lapland Resorts AB does not provide the cottage/room/apartment in the promised condition or at the right time and cannot offer an equivalent cottage/room/apartment. If the customer withdraws from the agreement on this basis, Lapland Resorts AB shall refund the entire rental amount with deductions for the benefit the customer may have had from the cottage/room. Instead of withdrawing from the agreement, the client may request that Lapland Resorts AB reduce the rent.
Client's duty of care
The customer must take good care of the cottage/room/apartment and comply with the rules of order, instructions and regulations that apply to the facility. The customer is responsible for all damage caused to the cottage/room/apartment and its furnishings by the customer or someone in the customer's company being negligent. The cottage/room/apartment may not be used for anything other than what was agreed upon when booking and the customer may not allow more people to stay in the cottage/room/apartment than the customer stated when booking. If the booking concerns a cottage, the cottage must be left in a clean condition. In case of insufficient cleaning, a cleaning fee will be charged. All rooms/cabins and public areas are non-smoking.
War, natural disasters, strikes, etc.
The parties have the right to withdraw from the agreement if the cottage/room/apartment cannot be provided due to acts of war, natural disasters, labor disputes, prolonged interruptions in the water or energy supply, fire or other similar major events that could not be foreseen or influenced. In the event of withdrawal from the agreement in accordance with this provision, Lapland Resorts AB shall refund what the customer has paid, with deductions for the benefit the customer has had from the cottage/room. Lapland Resorts AB will only refund what the customer has paid, in the event of transport strikes/conflicts, if the transport has been booked by Lapland Resorts AB.
Complaints
Any complaints shall be made immediately during the stay at the facility or to a person designated by the facility. The customer is not entitled to invoke errors if the customer does not notify Lapland Resorts AB within a reasonable time after the customer noticed or failed to notice the error.
Dispute
In the event that the customer has complaints to make and agreement has not been reached between Lapland Resorts AB and the customer, the customer has the opportunity to refer the dispute to the General Complaints Board or general court.
Lapland Resorts AB's special conditions for groups, companies, conferences and other events
1. definitions
An event is when premises are provided with or without accommodation and/or meals, e.g. for a conference, or for group and banquet bookings. The client is the person - legal or natural - who is liable to pay for the event. Supplier (hereinafter LRAB) means the establishment that delivers the event. The value of an order is the agreed price for the entire order or the sum of the number of participants ordered multiplied by the agreed price per participant per day, and the price of specially ordered services. The recipient of the order is the person at the supplier who issued the order confirmation.
2. order
Orders can be placed verbally or in writing. LRAB's order recipient issues, after an approved offer, a booking confirmation, which the customer returns signed to the same.
3. booking fee
The invoice for the booking fee will be sent immediately by LRAB after confirmation of the order. The booking fee (deducted from the final payment) corresponds to 25 % of the confirmed order value and, unless otherwise agreed, is due for payment 10 days from the invoice date. The booking fee is non-refundable in the event of cancellation or reduced number of participants. If the booking fee is not paid, the order is not binding on LRAB and the stay is canceled.
4. Special requests when ordering
If the customer has special requests regarding e.g. special diets, pets, etc., this should be stated at the time of ordering. The same applies if the customer requires special security arrangements.
5. Valuable property
If the customer wishes to take property of high value with him and store it in LRAB's storage facilities, luggage room or safe, the customer must inform LRAB of this. In the event of theft or similar, LRAB is only liable for compensation if LRAB has undertaken to be responsible for the property by written confirmation.
6 Cancellation
Cancellation must be made in writing by letter or electronic mail to the order recipient. In case of cancellation earlier than 29 days before the first day of the event, the customer will compensate LRAB with the booking fee. In case of cancellation later than 29 days before the first day of the event, the customer reimburses LRAB with 90 percent of the total value of the order. In the event of a cancellation on the day of arrival, the customer will compensate LRAB with 100% of the total value of the order. Should a dispute arise regarding the customer's obligation to pay compensation, LRAB is entitled to withhold the prepaid amount up to the disputed amount until the Liability Board has settled the dispute.
7. payment
The client is responsible for all costs incurred under the order. If the participants on site, individually, are to pay for the order, this must be approved by LRAB. If participants fail to attend the ordered event, this does not entitle them to a reduction in the price. Payment shall be made as agreed. If an agreement has been reached on payment against invoice, the client must pay in full within 10 days from the date of the invoice. If this payment deadline is exceeded, LRAB is entitled to charge interest on arrears from the due date at the current reference rate plus eight percentage points.
8. reservation for price changes
a) If the costs of delivery according to the order increase as a result of increased taxes, devaluation, decisions by authorities or comparable circumstances, LRAB is entitled to charge a surcharge corresponding to the increase in costs.
b) If LRAB wishes to reserve the right to increase prices, LRAB shall clearly indicate this in its written confirmation of receipt of the order.
c) LRAB shall immediately inform the customer when price increases occur.
9. force majeure
Strike, lockout, fire, explosion, war or similar state of war, significant restrictions in deliveries or other circumstances beyond LRAB's control, entitles LRAB to cancel the contract without obligation to pay damages.
10. Liability for property/damage
LRAB has no strict liability for property stored in hotel rooms or on LRAB premises. Should it turn out that LRAB or its employees have acted recklessly or negligently or otherwise been responsible for the loss or damage of property, LRAB is responsible for the lost/damaged property. LRAB is also liable for property stored in a locked storage space provided by LRAB, unless the property is of particularly high value (see clause 5). The customer is liable for any damage caused to LRAB by the customer or its participants through negligence or carelessness.
11. disputes
In the first instance, please contact LRAB's order recipient directly with any comments. In order to resolve disputes and ambiguities at groups, conferences and other events, the SHR's liability board is available to the parties free of charge. SHR member companies are committed to complying with the decisions of the Liability Board.
General conditions for site leases in Björkliden/Riksgränsen.
Ensuring that the trailer is fire insured, the gas system is checked for leaks at least every two years and the electrical equipment is approved in accordance with current regulations.
The electrical connection is 10A with the possibility to take out 2200W. All cables must be of EU approved type, RDOD or RDOT 1.5 mm², or equivalent. The cable should not be longer than necessary as voltage drops occur. If the fuse does not hold, it is usually due to overload or a fault in your caravan/cable. If a main fuse blows, contact the staff. It is the camper's responsibility to ensure that a fuse of the correct rating, 10A, is fitted to the electricity pole. Tampering with the fuse means immediate termination! Cable TV connection is available at each place with the electricity pole. The guest provides the antenna cable himself.
Under no circumstances should wastewater be drained directly onto the ground. Use sealed containers (in accordance with Swedish environmental and health protection legislation) and empty at designated locations. In sub-zero temperatures, open containers are permitted. Frozen water is emptied into the waste container, NOT into the sink.
The ball coupling must not be placed against the terminal, must not be locked and the handbrake must not be applied.
The outer end of the ball coupling is marked 1.8-2.0 m above the ground to avoid damage to the wagon during snow removal. LRAB is not responsible for any damage that occurs to non-visible electrical cables.
No liability for damage during snow clearance for objects hidden under the snow
No snow removal is carried out between the wagons to avoid damage as much as possible.
Please notify us at least one week before you intend to set up/depart with the trolley. At check-in, you will be given a marker card that must be clearly visible in the window of the trolley, as well as 2 key cards for service houses. For replacement cards, a fee of SEK 100 / card is charged
During the season, only the public areas of the campsite are cleared of snow, not between the caravans.
Rented pitches may not be transferred or sublet to another person without the consent of the campsite owner. In the event of subletting, LRAB has the right to cancel the contract without refund.
Snowmobiles are parked between the caravans and may be used to and from the snowmobile trail. In built-up areas, the speed limit is 30 km/h. Signage regarding snowmobile traffic in our area of operation must be complied with. If this is not complied with and if the snowmobile driver can be traced to a particular seasonal site, LRAB has the right to terminate the agreement on the site after warning. The name on the booking is responsible for ensuring that persons assigned to the site comply with these rules.
The maximum quantity of flammable gases and liquids per household (camping unit) is 60 liters of LPG (2 x P11) and 100 liters of flammable liquid (e.g. petrol). Flammable fuels (gasoline, kerosene) may not be stored under or in the caravan (except for the caravan's regular LPG system).
Between 22:00 and 06:00 there is a night silence, i.e. no sounds that may disturb the neighbors may occur. Petrol/diesel powered electrical generators must be switched off by 22:00 at the latest. The surrounding area must not be subjected to unreasonable disturbance. Health, order and good condition are maintained within the campsite. At the end of the season/when the vehicle leaves the site, the site must be cleaned. If costs for clearing the site arise, the tenant will be charged.
If the terms and conditions are not complied with or the tenant otherwise behaves in a disruptive manner on the rented site, the campsite owner is entitled, after notice, to cancel the agreement without the right to a refund of the rental fee. A request to take corrective action or termination may be served on the guest either verbally or by registered letter. If the caravan etc. is not removed from the site by the end of the rental period or one week after termination of the contract, the campsite owner is entitled to remove the property at the guest's expense.
Payment
Full payment of the rented place is made according to the booking confirmation via payment link by card. Payment must be received by August 31.
If payment is not received, LRAB has the right to cancel the pitch and rent it out to another guest. *All new bookings of annual/seasonal pitches are booked online and the full amount is paid at the time of booking.
Non-payment does not mean that the place is automatically terminated. Termination of a place must be made in writing according to the applicable conditions, see agreement
Electricity tax
Seasonal site Björkliden/Riksgränsen - Before check-in and after the last day of check-out, LRAB reads the site's electric pole. Payment is made against invoice after the end of the lease period. Annual site Björkliden & Riksgränsen - Payment of electricity fee is made against invoice on two occasions (June and October) during the lease period. The electricity poles are read on June 1 and before new scaffolding in September. The tenant is responsible for their electricity consumption, with the recommendation to keep their electricity pole locked during their lease period.
Real motorhome parking and other information
When you rent a caravan pitch, you normally have priority for the same campsite the following year. We reserve the right to make changes outside our control which may affect these procedures.
The caravan is parked on the far right of the site with the rear as far back on the site as possible, if the vehicle is not correctly positioned, the tenant must move the vehicle to the correct position upon request.
For reasons of space, only one car can be parked on each seasonal pitch. Other cars are parked in the public parking lots. Vehicles must be parked on the site so that neighbors are not exposed to inconvenience.
The tenant is responsible for ensuring that LRAB has the correct name, address, telephone and e-mail details. LRAB must be notified of any changes.
LRAB will send all information and invoices via the e-mail address provided. If the e-mail address is not to be used, it must be communicated to camping@laplandresorts.se
From January 1, 2018, Lapland Resorts will only allow registered, inspected and approved caravans.
Complaints
Any complaints shall be made immediately during the stay at the facility or to a person designated by the facility. The customer is not entitled to invoke errors if the customer does not notify Lapland Resorts AB within a reasonable time after the customer noticed or failed to notice the error.
Agreement on the lease of a parking space for a caravan in Björkliden/Riksgränsen.
Background information
The lessee operates the campsite in Riksgränsen/Björkliden. The guest has expressed an interest in renting a parking space for a caravan in the Campsite. The parties have therefore agreed on the following.
Granting of a lease
1.1 The Lessor grants a parking space at the Campsite as shown on the attached map, Appendix 3 (the ”Parking Space”) on the terms set out below.
1.2 The lease also includes a right for the Guest to use the existing service building in the campsite with existing toilets, showers, drying and washing rooms.
1.3 There is an electrical outlet with a 10-amp fuse for each parking space.
1.4 Guests also have the right to erect a forecourt/spike tent. The maximum permitted dimensions are a maximum width of 2.5 meters, a maximum length of 4.5 meters and a maximum height of 2.4 meters, although the height must not exceed the caravan. Appendix 1, Agreement and rules for ”picnic tents/forecourts", sets out in more detail the requirements for picnic tents/forecourts.
Existing spike tents/forecourts in Riksgränsen, not affected by the above requirements. Provided the site is not terminated and the forecourt removed. If the site changes ownership, the above requirements apply.
Term of the contract
2.1 The annual lease is valid from September of the first year to September of the following year (dates vary)
2.2 Seasonal site rental is for the period September - May (dates vary)
2.3 To keep your place for the next season, you must confirm your place by email camping@laplandresorts.se by May 24, 2026 at the latest.
2.4 Notice of termination must be given in writing to camping@laplandresorts.se at the latest 3 months before the new seasonal period.
Fee, payment terms, cancellation fee, etc.
3.1 The annual fee is currently SEK 21925 and the seasonal fee is SEK 14,790 and is paid via a payment link with a card sent to the customer's stated e-mail address. *Extension from seasonal site to annual site 8 800kr (over summer season) *All new bookings of annual / seasonal site are booked online and the full amount is paid at the time of booking.
3.2 Electricity is exclusive, 1.95kr/kwh (2026)
3.3 Electricity is not included in the rental fee but is charged separately against an invoice after a reading of the actual electricity consumption.
3.4 A final reading and final settlement will also be made at the end of the Contract Period. The invoice is sent to the customer's specified e-mail address.
3.5 If notice of termination has not been given in accordance with point 2:3, an invoice will be sent for the new period. The invoice for the new rental period is payable by August 31.
3.6 In case of termination of the rented place after August 24, 2026, the customer shall pay 20% of the booked value. In case of termination of the rented place after September 11, 2026, the customer shall pay 100% of the booked value.
General terms and conditions
4.1 Staying at the Campsite is subject to the ”General Terms and Conditions for Seasonal Site Lease” in force from time to time. The general terms and conditions, as amended on 2016-09-16, are attached to this agreement and the Guest is encouraged to read them carefully.
4.2 Violation of the general terms and conditions, failure to fulfill payment obligations and/or other breach of contract may lead to immediate termination of the contract and expulsion from the Campsite
Lapland Resorts AB's general conditions for activities.
Booking
Bookings can be made via online booking. The booking is valid for both Lapland Resorts AB and the client, as soon as Lapland Resorts AB has received the payment and the client has not canceled his reservation within 10 days of the order date. Once the reservation has been paid, the customer has accepted the applicable payment and cancellation terms. It is the client's responsibility to check the confirmation and to ensure that the dates are correct.
Payment
When a booking is made online, the full amount will be charged to the customer's credit card at the time of purchase. If you have a gift card that you want to use, please contact the booking department.
Cancellation
In case of cancellation made earlier than twenty-nine (29) days before the agreed date of arrival, 100% of the booking sum will be refunded. Cancellations made later than twenty-nine (29) days before the agreed arrival date will be refunded 10% of the booking amount. In case of cancellation on the day of arrival or noshow, no refund will be made. Any fee paid for cancellation insurance is non-refundable.
Cancellation can be made in writing or verbally. Verbal cancellation is only valid after the customer has received a written confirmation from Lapland Resorts AB. Written cancellation shall be deemed to have taken place at the time when the cancellation is received by Lapland Resorts AB.
Client's rights
The customer may withdraw from the agreement if Lapland Resorts AB does not provide the Activity in the promised condition or at the right time and cannot offer an equivalent activity. If the customer withdraws from the agreement on this basis, Lapland Resorts AB shall refund the full price with deductions for the benefit the customer may have had from the Activity. Instead of withdrawing from the agreement, the customer may request that Lapland Resorts AB reduce the price.
War, natural disasters, strikes, etc.
The parties are entitled to withdraw from the agreement if the Activity cannot be provided due to acts of war, natural disasters, labor market conflicts, prolonged interruptions in the water or energy supply, fire or other similar major events that could not be foreseen or influenced. In the event of withdrawal from the agreement in accordance with this provision, Lapland Resorts AB shall refund what the customer has paid, less the benefit the customer has had from the activity. Lapland Resorts AB will only refund what the customer has paid, in the event of transport strikes/conflicts, if the transport has been booked by Lapland Resorts AB.
Complaints
Any complaints shall be made immediately during the stay at the facility or to a person designated by the facility. The customer is not entitled to invoke errors if the customer does not notify Lapland Resorts AB within a reasonable time after the customer noticed or failed to notice the error.
Dispute
In the event that the customer has complaints to make and agreement has not been reached between Lapland Resorts AB and the customer, the customer has the opportunity to refer the dispute to the General Complaints Board or general court.