Booking can be made via online booking, e-mail or telephone. For all bookings made by phone or e-mail, the customer will be charged a booking fee of SEK 350. The booking is valid for both Lapland Resorts AB and for the customer as soon as Lapland Resorts AB has received the payment and the customer has not cancelled their reservation within 10 days after the date of the order. When the booking has been paid for, the customer has accepted the current payment and cancellation terms. It is the customer’s responsibility to check the confirmation and to make sure that the arrival and departure dates are correct.
When booking is made via online booking, this means that the entire amount is debited to the customer’s debit card in connection with the purchase. When booking is made by e-mail or telephone, a payment link is sent to the customer’s e-mail. Via the payment link, the customer pays 100% of the booking amount with their payment card. Payment must be made no later than 10 days after the booking date, if payment is not made within this time the stay will be cancelled. For bookings less than 10 days until the day of arrival, free cancellation is not applied, and payment must be made immediately. If you have a gift card that you want to use, contact the booking department.
In case of cancellation made earlier than twenty-nine (29) days before the agreed arrival date, 80% of the booking amount will be refunded. If canceled later than twenty-nine (29) days before the agreed arrival date, 10% of the booking amount will be refunded. If canceled on the day of arrival or no show, no refund will be given. Any fee paid for cancellation protection will not be refunded. Cancellation can be made in writing or orally. Oral cancellation only applies after the customer has received a written confirmation from Lapland Resorts AB. Written cancellation shall be deemed to have taken place at the time when the cancellation was received by Lapland Resorts AB.
Cancellation protection in case of illness etc
The customer has the right to sign a cancellation protection of SEK 500 per booking at the time of booking. The fee for the cancellation protection is not refunded in case of cancellation. With the exception of a handling fee of 20% of the total amount and the fee for the cancellation protection, the cancellation protection means that the customer is protected against cancellation costs due to the following circumstances, which may not have been known at the time of booking
- a) Death, illness or accident of a serious nature that has affected the customer, the customer’s spouse, cohabitant, family, or fellow traveler.
- b) Conscription into the armed forces or civil defense.
The cancellation can be made in writing or orally. Oral cancellation only applies after the customer has received a written confirmation from Lapland Resorts AB. Written cancellation shall be deemed to have taken place at the time when the cancellation was received by Lapland Resorts AB. The customer must, in order to be able to invoke the rules for refund of the cancellation protection, be able to prove the incapacity of travelling with a certificate from e.g. doctor, authority or insurance company. The certificate must be sent to Lapland Resorts AB as soon as possible, preferably within one week from the day of cancellation. In the event of an interrupted stay, Lapland Resorts AB will refund the payment made for the remaining full day, provided that the interruption is due to circumstances attributable to point a) or b) above.
After Lapland Resorts AB’s approval, the customer has the right to make changes to their booking. In the event of changes, Lapland Resorts AB charges a change fee of two hundred (200) kronor per change. Lapland Resorts AB has the right to relocate the customer to another equivalent cottage / room / apartment due to events that are beyond Lapland Resorts AB’s control. If possible, Lapland Resorts AB shall notify the customer of such changes before access and otherwise as soon as possible. The customer is not entitled to fully or partially fail to pay the agreed fees due to changes under this provision.
The client’s rights
The customer may withdraw from the agreement if Lapland Resorts AB does not provide the cottage / room / apartment in the promised condition or at the right time and cannot offer an equivalent cottage / room / apartment. If the customer withdraws from the agreement on this basis, Lapland Resorts AB shall refund the entire rental amount less the benefit the customer may have had from the cottage / room. Instead of withdrawing from the agreement, the customer can request that Lapland Resorts AB reduce the rent.
The customer’s duty of care
The client must take good care of the cottage / room / apartment and follow the rules, instructions and regulations that apply to the facility. The customer is responsible for all damage that occurs to the cottage / room / apartment and its equipment because the customer or someone in the customer’s company has been negligent. The cottage / room / apartment may not be used for anything other than what has been agreed upon booking and the customer may not allow more people to stay overnight in the cottage / room / apartment than the customer stated when booking. If the booking concerns a cottage, the cottage must be left in a tidy condition. In the event of inadequate cleaning, a cleaning fee will be charged. All rooms / cottages as well as public areas are non-smoking.
War, natural disasters, strikes, etc.
The parties have the right to withdraw from the agreement if the cottage / room / apartment cannot be provided due to acts of war, natural disasters, labor market conflicts, prolonged interruptions in the water or energy supply, fire or other similar major events that could not be foreseen or affected. Upon termination of the agreement in accordance with this provision, Lapland Resorts AB shall refund what the customer has paid, less the benefit the customer has had from the cottage / room. Lapland Resorts AB only reimburses what the customer has paid, in the event of transport strikes / conflicts, if the transport has been booked by Lapland Resorts AB.
Any remarks must be made immediately during the stay to the facility or to a person designated by the facility. The customer is not entitled to invoke an error if the customer does not notify Lapland Resorts AB thereof within a reasonable time after the customer has noticed or removed the error.
If the customer has complaints to make and an agreement has not been reached between Lapland Resorts AB and the customer, the customer has the opportunity to refer the dispute to the General Complaints Board or general court.